Last Updated: 15/2/24
Thank you for shopping at Wildfolk Memory Books. We appreciate your business and strive to provide high-quality products and excellent customer service.
Due to the nature of digital products, we do not offer refunds on purchases of digital memory books. Once a purchase is made and the digital files are delivered, all sales are final. Please ensure that you review the product description and any available previews before completing your purchase.
Since our products are digital and non-returnable, refunds are only granted in exceptional situations, like accidental double purchases. Kindly review the policy statement provided below for more details.
Duplicate Purchase
If you accidentally make a double purchase, you can request a refund within two weeks of the purchase date. An instance of a 'double purchase' includes buying two identical templates for the same product or purchasing an item that is already part of a bundle you bought. To process a refund, you will need to provide a receipt or proof of purchase. If you encounter a double purchase, please reach out to us promptly using the contact form, and we will assist you with the refund process.
Refund Approval and Rejection Process
Upon approval of your refund request, you will receive an email notification. You will also be notified in case of rejection. If your refund is approved, the amount will be processed and credited to your credit card or bank account within a reasonable timeframe.
Contact Us
If you have any questions or concerns about our products or services, please do not hesitate to contact us at hello@wildfolkmemorybooks.com. Our customer support team is here to assist you and address any inquiries you may have.
Thank you for choosing Wildfolk Memory Books for your digital memory book needs. We appreciate your support and understanding.